Use Forgot password on the sign-in page to request a reset email. Follow its link, choose a new password and return to sign in.
Open your school’s TopSchool sign-in page and choose Forgot password. Enter the email address used for that account and submit the request.
Look for the password-reset message, including your junk or spam folder. Check that you requested it for the correct email account. Keep the reset link private because it is part of access recovery.
Open the link in the email. If TopSchool says the link is invalid or expired, choose the option to request a new reset link and repeat the request.
Enter a new password and repeat it in the confirmation field. Follow the password requirements shown on the form, then choose Reset Password.
After the success message, use the sign-in link and enter the new password. If your browser offers to fill an old saved password, replace it with the new one before trying again.
You have set a new password and can sign in with it.
Check the account email, junk folder and any message on the request page.
Request a fresh link if needed. If you still cannot recover access, ask your school administrator or support to check the account; never send them your password.
Tell the team what you were trying to do and what happened.
Contact support or send feedback