Contact support or send feedback

Here’s how

1. 1

   Open the support form after signing in

   Open your account menu and choose Support. The feedback form opens outside the main TopSchool workspace. The PLAI feedback entry, where shown, also provides a route to send feedback.

2. 2

   Explain the task and the problem

   Write a short subject, then describe what you were trying to do, what you expected and what actually happened. Include the exact error text and the approximate time if something failed.

3. 3

   Add contact details

   Enter the contact information requested by the form so the team can follow up. For an account-access issue, identify the affected account without including its password or recovery link.

4. 4

   Email support if you cannot sign in

   Ask your school administrator for an access check, or email hello@topschool.ai. Include your school name, account email, what you were trying to do, the exact error, the approximate time and the checks you completed. Never send passwords, reset links, verification codes or student records.

5. 5

   Attach useful evidence

   Add a screenshot or file only when it helps explain the issue. Remove unrelated student details and credentials first. A small example that shows the problem is more useful than an entire class record.

6. 6

   Submit and check the page

   Review the details and submit the form. Look for its confirmation or any validation message before closing the page. If submission fails, address the message and try again; avoid sending multiple copies while the first submission is still processing.