Account & support overview
Keep your account and teaching preferences up to date, find help when something gets in the way, or go straight to school administration guidance.
Manage your account settings
Open Teaching Profile’s Settings tab to review your contact and account settings, including language, time zone, phone and password controls.
Already have a task in mind? Choose a topic below.
Profile and account
Set up your Teaching Profile, choose AI response preferences and manage your account details. These guides explain where to save changes and what to check afterwards.
- Set up your Teaching ProfileUse Teaching Profile to describe your teaching and preferences. Keep it current, then check the class context again when you start a specific task.
- Set your AI response preferencesChoose how you would like PLAI to respond in Teaching Profile’s AI Behavior tab, then save the preferences you want to use.
- Manage your account settingsOpen Teaching Profile’s Settings tab to review your contact and account settings, including language, time zone, phone and password controls.
Access and security
Find help with passwords, sign-in and missing features. You will also find guidance on handling student information and sharing screenshots safely.
- Reset your passwordUse Forgot password on the sign-in page to request a reset email. Follow its link, choose a new password and return to sign in.
- Fix sign-in problemsCheck the account, sign-in method and message on the page first. This will help you recover access without changing the wrong account.
- Why a feature or tool is missingA missing area, tool or button can depend on your account, selected PLAI version or school’s available features. Start with the specific item you cannot find.
- Use TopSchool safely with student informationShare only the information needed for your teaching task, check the audience before saving or sharing, and keep access credentials private.
Get help
Contact the team with a question, a problem or an idea. Find out which details will help explain what you need.
For school administrators
Find guidance for school details, staff access and school-wide settings. Start with the guide for your task; it will explain the access you need.
- Manage school details and settingsIn the school administrator workspace, use Profile to maintain the school name, logo and other school details. Save text changes and check the resulting profile.
- Manage school users and permissionsUse Users & Permissions in your school administrator workspace to invite staff and manage their school roles.
- Manage school structure and shared resourcesUse Education System for the school’s stages and levels, and School Resources for documents teachers should be able to find.
Need more help?
Have a question or something isn’t working as expected? Find out how to contact the team and which details will help.
Contact support or send feedback