A verification code does not arrive
Check the phone number or email displayed and follow the resend guidance on the form.
If it still fails, contact support without including your password or verification code.
Open Teaching Profile’s Settings tab to review your contact and account settings, including language, time zone, phone and password controls.
Select Teaching Profile and then Settings. Check the account email and any verification message before making changes.
Choose the primary language, time zone and location appropriate to your account. Save the settings and check the values again. If you want a teaching resource in a particular language, say so in your request to PLAI and check the resulting text.
Use the phone-number control and enter the intended number. Complete any verification-code step shown before treating the number as verified. Keep verification codes private.
Use the change-password action, enter the current password and complete the new-password fields. Follow the displayed requirements and confirmation. If you do not know the current password, use Reset your password instead.
If you intend to stop using the account, read the deletion dialogue carefully and check what you need to keep or hand over first. The action requires your current password and can end your access. Ask support about data or school-work consequences you do not understand; do not assume deletion is reversible or that it means immediate permanent erasure of all information.
You have checked your account settings and completed the verification or confirmation needed for any change.
Check the phone number or email displayed and follow the resend guidance on the form.
If it still fails, contact support without including your password or verification code.
Tell the team what you were trying to do and what happened.
Contact support or send feedback