Fix sign-in problems

Find the help you need

• Confirm the sign-in page
• Use the appropriate method
• Follow the error message
• Recover a forgotten password
• Ask for an access check

1. 1

   Confirm the sign-in page

   Use the TopSchool address supplied by your school and check the email account you intend to use. A personal Google account and a school Google account may lead to different access.

2. 2

   Use the appropriate method

   If you usually sign in with Google, select the approved school Google account. If you use an email and password, check the email spelling and avoid repeatedly submitting an old saved password.

3. 3

   Follow the error message

   Read the message shown rather than treating every failure as a password problem. Complete an invitation or email-verification step if that is what the page requests.

4. 4

   Recover a forgotten password

   Choose Forgot password if you use a TopSchool password and no longer know it. Complete the email reset and sign in again with the new password.

5. 5

   Ask for an access check

   If the correct credentials still do not open the expected school, ask your school administrator to check the account and role. You can also email hello@topschool.ai with your school name, account email, the exact error, the time of the attempt and the checks you completed. Never send passwords, reset links, verification codes or student records.