Changes do not save
Read the validation or save message and check the current school.
Correct the indicated field and retry. If saving continues to fail, contact support with the field name and message.
For school administrators
Manage school details and settings
In the school administrator workspace, use Profile to maintain the school name, logo and other school details. Save text changes and check the resulting profile.
Before you start
You need school administrator access to update your school’s profile.
Here’s how
Open the school profile
Use the school administrator workspace and select Profile. Confirm that the page shows the school you are authorised to manage before changing its details.
Update school information
Edit the school name, website, location, time zone or other available settings. Check spelling and use the school’s agreed details. Do not treat a school-level language setting as a way to rewrite existing teaching materials.
Update the logo
Choose the logo upload control and select a PNG or JPG image that meets the size limit shown. Check the preview and wait for the upload to finish before continuing.
Save the changes
Use the profile save action for edited fields and wait for success. If you try to leave with unsaved changes, save the edits you intend to keep or deliberately discard them.
Reopen and verify
Reopen Profile and check the edited fields and logo. If a setting you need is not present, ask support about it rather than changing an unrelated field.
Check your result
The school profile displays the saved details and intended logo.
If something doesn’t look right
Need more help?
Tell the team what you were trying to do and what happened.
Contact support or send feedback